FAQ

 

Discount Health Plan Questions

 

How much is the plan?
The discount plan is $24.95 per month, with a one-time registration fee of $4.95.

 

Is a free trial period available?
Yes, the trial period is 15 days.

 

Can I cancel and get a refund if I’m not satisfied with the plan?
You may cancel at any time.  If you are not satisfied with the discount plan, upon your request within the first 30 days, you will receive a full refund.

 

What healthcare services will I be able to get a discount on?
You will be able to access discounts on phone/online doctor visits, dental care, vision care, lab testing, imaging services, diabetic care supplies, and prescriptions.

 

Is this healthcare discount plan the same as health insurance?
No, this is not health insurance coverage and is not meant to replace health insurance. This plan provides discounts at participating healthcare providers for medical services and products.

 

Dental Discount Plan Questions

 

How soon can I use the dental discount plan?
This plan is powered by the Aetna Dental Access network. Normally you will receive a membership card in the mail within 7-10 days of signing up. At that time you can use your card at any participating dental provider.

 

How can I find a provider?
Nationwide participating dental providers are listed in the membership kit that you will receive in the mail. You may also call the toll-free member services number on the back of your membership card. When scheduling a dental appointment you should identify yourself as a member of the Aetna Dental Access program. Unless you have made other arrangements with your provider, you will be required to show your membership card and pay the discounted bill in total at the time of service.

 

Can I use my discount dental plan replace insurance?
Dental discount plans are insurance and are not meant to replace dental insurance. These plans can be especially beneficial to those who do not have dental insurance and wish to receive dental treatments at discounted rates.

 

How much can I save using the plan?
On average, enrolled members save between 15% and 50% per visit.

 

How do discount dental plans work?
When you need dental services, you will simply find a participating provider and make an appointment. When you schedule your appointment let them know that you have the dental plan. After you receive the services, you will be responsible for paying the bill in full. Because the plan is not insurance, there are no deductibles, no co pays, or claims to file.

 

Are there exclusions or waiting periods for existing conditions?
No, there are no exclusions or waiting periods.

 

What type of dental services can I receive a discount on?
You can receive a discount on preventative, general, and specialty dental procedures, including orthodontics and periodontics.

 

Vision Discount Plan Questions

 

What vision services are included in the discount plan?
Eye exams, prescription eyewear, contacts, and laser surgery are included under the discount plan.

 

What vision providers participate in the vision discount program?
Over 20,000 nationwide providers, including national chains like LensCrafters, Visionworks, JC Penney, Sears, Target, among some local retailers are participating providers.

 

How much can I save with the vision discount plan?
For basic eye exams, you can expect to save between 10% and 30%. For eyewear and contacts the savings can be up to 40% and typically for laser surgery, you can save between 40% and 50%.

 

Can everyone in my family use the vision discount plan?
Everyone in your household may use the vision discount benefits.

 

Phone a Doctor / Online Doctor Visits

 

Will I be able to talk to a “real doctor”?
Yes, the participating physicians are US Board Certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the US. You will be talking to a licensed physician in your state.

 

In an emergency situation can I be connected to a doctor quickly?
If you are experiencing an emergency situation, please call 911 or go to your nearest emergency room. The phone a doctor program is designed to help people with non-severe medical problems only.

 

What type of medical conditions can I be treated for?
Some of the common non-emergency conditions that can be treated online or by phone include:  colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections.

 
Can I request the doctor of my choice?
You are not able to request a specific doctor; however, all of the doctors that participate in the plan are highly qualified state-licensed physicians with an average of 15 years of experience.

 

Can I use this service for my entire family?
This plan does allow your spouse and your dependents to access this service.

 

Can I get a prescription if I need it?
Due to strict rules of the DEA, participating doctors are not allowed to prescribe certain drugs. This includes controlled substances, antidepressant drugs, and non-therapeutic drugs such as Viagra and Cialis. If you need other types of prescriptions, the doctor will electronically send the prescription to your pharmacy.

 

Do you share my health record with anyone?
No, your personal health record is confidential and is not shared with anyone.


Am I limited to how many visits can be scheduled?
At this time, no.

 

Prescription Drug Discount Plan Questions

 

Can I use my prescription drug discount card at any pharmacy?
Not all pharmacies participate in this plan although Walgreens, CVS, Target among many other national and regional chains do participate.

 

Can I use my discount plan with my current insurance?
You cannot use both, but it is smart to present both to your pharmacy too see what will offer you more savings.

 

How much am I able to save using the pharmacy discount?
On average, our members save about 40%, but can be higher. The discount drug plan can save you as much as 80% on certain prescriptions.

 

Lab Testing & Imaging Questions

 

What imaging services will I receive a discount on with this plan?
The most common services include MRIs, CT Scans, and Ultrasounds.

 

Are the lab test results shared with anyone?
No, the test results are confidential and will not be shared unless you make that request.

 

How long does it take to get the results of a lab test back?
Normally, the test results are back in less than 48 hours.

 

What types of lab tests are covered in the discount plan?
Test categories include vitamin and cholesterol levels, liver function, fertility, allergies, thyroid and more.

 

Diabetic Supply Questions

 

What types of discount diabetic supplies are available through the plan?
Packages that contain a glucose meter, control solution, test strips, lancets, and a lancing device are available at a significant price reduction.

 

How much are the packages?
Packages range from $29.99/month to $169.99/month, at a savings of about 60% off the average retail prices.

 

How do I get the packages with the supplies that I need?
The diabetic supply packages are delivered right to your door every month.

 

How much is shipping for the supply packages?
Each package is different, some are provided with free shipping.